More Information

Colour Variation
  • Matching specific colours
    Some of the natural variations in our heavier weight linens and cottons occasionally create a beautifully textured uneven printed surface and dye lot variations. If you are matching specific colours then do please ask for a stock cutting before ordering. 
    Reservations
    • Reserving stock
      Fabric stock can be reserved for 7 working days and if you would like to extend this then do please let us know before the 7 days have passed so we can ensure that your reserve is kept if available. 
    • Stock times
      We have stock of all our designs but if you require more fabric than we currently hold our lead time is 4 to 5 weeks from receipt of payment. Please note that lead times may vary due to European and seasonal holidays.
      Payment
      • Payment method
        Orders are by proforma invoice unless otherwise arranged with Teyssier and we ask that your order requests are emailed to us at orders@teyssier.co.uk 
      Shipping
      • Dispatching orders
        Our orders are despatched twice a week. If you require your order more urgently do  let us know as an additional charge may be applicable.
      • UK orders
        Delivery within the UK is chargeable at £20+VAT for orders up to 10 metres of fabric, £30+VAT for orders of 11 – 25 metres and £35+VAT for orders of 26 – 35 metres. Orders of 36 metres and above are calculated per order.

        Our Kid Mohair velvet requires specialist packaging and carriage is calculated per order and will be shipped separately.
      • Overseas orders
        Overseas deliveries are worked out per individual order and is subject to each country’s relevant import duty and taxes.
      Returns & Refunds
      • Faults
        If your order has arrived with any faults please contact us immediately as we cannot accept returns if the fabric has been cut.
      • Checking you order
        We cannot accept responsibility if the wrong fabric has been ordered. Please check that your proforma invoice has the correct fabric details before making any payment.
      Terms & Conditions 2021
      • Pricing
        Teyssier prices charged will be the prices invoiced and paid for prior to despatch. All quotations are valid for 14 dates from date of quotation. Prices exclude VAT.

        20% VAT is charged on goods delivered within the UK however VAT may be withheld when goods are shipped outside of the UK. Teyssier may request evidence of movements of goods for auditing purposes. If you arrange your own shipping then Teyssier is obliged to charge and collect 20% VAT. We may ask to verify your VAT registration. For specific custom orders we may ask a deposit.

        Proforma invoices are an offer by Teyssier to sell the goods subject to these terms & conditions and at the prices stated upon the invoice. The invoice along with our terms & conditions form the “Agreement” between Teyssier and our customer.

        You are responsible for any information and product errors that may occur via a telephone order that has not been confirmed in writing. You are also responsible for any information and product order errors on invoices if you have paid the said invoice without notifying Teyssier of these errors in advance.

        If we are purchasing stock in to fulfil your order then a stock purchase order will only be placed with our mills once payment of your invoice has been received by Teyssier in full.

        Teyssier have the right to cancel your order in part or in full which has not yet been delivered and will provide you with a full refund for the said cancelled items.

        Teyssier works with proforma invoices only. Invoices may be supplied upon agreement with payment due in full within 14 days.

        For small orders we may charge a cutting fee of £10 - £20.

      • Risk & Title
        The risk in goods you have ordered will pass to you the moment they have been despatched or collected.

        Title to the goods you have ordered will pass to you once Teyssier has received the payment from you in full and the goods have been despatched or collected.

      • Carriage
        The price shown on your quote, proforma invoice and invoice will include a carriage charge to the delivery address provided by you. If proforma invoices, invoices and quotes requested are for goods being collected by you then carriage will not be included. All paperwork must be checked by you to ensure delivery information and carriage charges are correct before payment is made.

        You are welcome to arrange collection of your order by prior arrangement with Teyssier. If you are arranging your own courier to collect then Teyssier bears no responsibility for orders damaged in transit once they have left the Teyssier buildings.

        All delivery charges must be paid for before orders can be despatched.

        We use recognised couriers such as UPS, FedEX and Royal Mail. Fabrics are despatched on a roll unless otherwise requested by you. We do not pass on the full courier charges to our UK client and have created a sliding scale of carriage charges. If the courier companies we use add seasonal charges during busy periods then Teyssier reserves the right to pass some or all of these charges on to the client.

      • Order acceptance
        Your order will be despatched within 3 days of payment received in full. You must unpack and inspect your order immediately on delivery. We require written notice within 3 working days if an order has arrived damaged or defective.

        No claims can be made if fabrics have been cut.

        Teyssier cannot accept for claims made on non-delivery of the order.

      • Termination
        If you commit a material breach of these terms and conditions or suffer an insolvency or bankruptcy related event then Teyssier may terminate the Agreement or any other agreement which it has with you at any time by giving you notice in writing.

      • Returning your order
        Please check your order for any faults before cutting. If in the unlikely event you find a fault do please contact us on orders@teyssier.co.uk or 020 7190 9741.

        Please notify us of any faults within 2 working days of receipt of delivery.

        The process of weaving and printing means that there will be occasional variances within the fabric. We aim to provide our fabrics without any flaws, however the nature of printing and weaving means that this is not always possible. Teyssier applies the following tolerance levels: 1 fault per 5 metres of fabric ordered. An additional 20cm is added free of charge to your order if a fault is identified prior to despatch.

        If the fabric has been cut or made-up then we cannot offer any refund. If your fabric has been produced specifically for your order or is a custom colour then we cannot accept returns.

        In cases where you have purchased all the fabric we were holding in stock and therefore no cuts have been made in order to fulfil your order, we may accept the fabric as a return with a 20% restocking fee of the listed price per metre.

      • Final production and colours
        As our products are manufactured by individual mills we cannot guarantee the samples you received will match your final order.

        For a chargeable fee we can send a cutting for approval (CFA) from stock. This stock can then be reserved for 10 days.

        The ground cloth on which our fabrics are printed may vary slightly which can cause slight final printed colour changes. The manufacture of this ground cloth is not within our control and advise you take a cutting for approval (CFA) if the final colour is important for your project.

        The process of printing and weaving means that there will be occasional variances within the fabric. We aim to provide our fabrics without any flaws, however the nature of printing and weaving means that this is not always possible. Teyssier applies the following tolerance levels: 1 fault per 5 metres of fabric ordered. An additional 20cm is added free of charge to your order if a fault is identified prior to despatch.

      • Fabric care
        We recommend gentle dry clean only for our fabrics and a premium cleaning service which uses mild cleaning agents when possible. Please note that even gentle dry cleaning may cause our fabrics to fade or shrink.

        We use mainly natural fibres and our printed fabrics use water-based pigment inks which cannot be guaranteed against fading, especially if in direct sunlight, south facing windows or strong moonlight. In some atmospheric conditions shrinkage of up to 5% can be expected within the length and width.

        We offer suggestions of usage for our fabrics on our website but if you are considering using one of our fabrics for an area of higher wear or for commercial use then do please contact us to discuss further.

      • Privacy
        Your personal information will only be used for the fulfilment of your orders and final billing.We keep your details to let you know of occasional updates with new designs launched, exhibitions attended or changes in our business. If you would like to be removed from these updates then do please email us at hello@teyssier.co.uk . If you would like to be kept informed of all our updates then we do offer a newsletter that is sent out two three times a year.We use a secure platform such as MailChimp for our newsletters and occasional mail-outs. Please register for this newsletter via our website. We deeply respect your privacy and do not pass your details on to any third party. If you have any concerns then please do not hesitate to get in contact.

      • Us
        Teyssier, the name, brand, website, production and all other aspects of the business is owned by Kate Wigley (Teyssier). Our business address is East Gores Farm, East Gores Road, Marks Tey, Essex, CO6 1RZ, 020 7190 9741

        Please email us if you have any other queries