Please check your order for any faults before cutting. If in the unlikely event you find a fault do please contact us on firstname.lastname@example.org
or 020 7190 9741
Please notify us of any faults within 2 working days of receipt of delivery.
The process of weaving and printing means that there will be occasional variances within the fabric. We aim to provide our fabrics without any flaws, however the nature of printing and weaving means that this is not always possible. Teyssier applies the following tolerance levels: 1 fault per 5 metres of fabric ordered. An additional 20cm is added free of charge to your order if a fault is identified prior to despatch.
If the fabric has been cut or made-up then we cannot offer any refund. If your fabric has been produced specifically for your order or is a custom colour then we cannot accept returns.
In cases where you have purchased all the fabric we were holding in stock and therefore no cuts have been made in order to fulfil your order, we may accept the fabric as a return with a 20% restocking fee of the listed price per metre.
If we have had to cut your order from the stock then we may charge the standard 30% restocking fee of the listed price per metre plus an additional handling charge as we may not be able to sell the cut fabric on again.